Last updated August 30, 2026
Website & Service Terms
These terms govern use of the B.C HVAC website, guest booking, optional account features, professional applications and service-coordination tools operated by B.C Heating, Ventilation & Air Conditioning Services Ltd..
Website information
Website content is general customer information. Equipment condition, safe procedure, service scope, pricing, availability and repair requirements must be confirmed for the specific appointment.
Intellectual property and prohibited copying
Unless otherwise identified, the original text, photographs, video, graphics, logos, visual design, page layouts, selection and arrangement of content, expression contained in service frameworks, documentation and software code used in the B.C HVAC website and app are owned by or licensed to B.C Heating, Ventilation & Air Conditioning Services Ltd.. The B.C HVAC name, logo and distinctive brand elements are proprietary branding. All rights are reserved.
You may use the website and app only for their intended customer, professional or administrative purposes. Except with prior written permission or as otherwise permitted by applicable law, you may not reproduce, republish, mirror, clone, adapt, translate, distribute, sell, license, commercially exploit or create a derivative version of protected B.C HVAC content, design or software. You may not remove ownership notices, misrepresent B.C HVAC material as your own, use B.C HVAC branding in a way that suggests authorization, or use automated systems to extract substantial protected content or recreate the website or app.
Viewing public pages, requesting service or using an authorized account does not transfer any ownership or grant a licence beyond the limited access needed for that intended use. Third-party names, marks and materials remain the property of their respective owners. Nothing in these terms limits a use that applicable law expressly permits.
Suspected copying, impersonation or unauthorized reuse can be reported to outreach@bchvacservices.ca. Please include the relevant URL, screenshots and the date observed so the concern can be documented.
Booking requests and confirmation
Submitting the online form creates a service request, not a guaranteed appointment or professional assignment. B.C HVAC confirms coverage, timing, equipment, scope and the appropriate professional match before the appointment is final. Please provide accurate contact and property information so the request can be coordinated.
Booking is available without an account. Optional customer account access may connect saved properties, status and released service history when the authenticated account matches the customer record. You are responsible for protecting access to your authentication account and for promptly reporting suspected unauthorized use.
B.C HVAC's role
B.C HVAC coordinates customer requests with appropriate independent professionals or service providers in its supported network. Network professionals are not described as B.C HVAC employees unless that is factually the case for a particular person.
Pricing and authorization
Published booking prices describe the identified appointment scope and are shown before applicable tax unless stated otherwise. Parts, repairs, permits, unusual access, additional systems or work outside that scope are separate unless expressly included. Additional work should be explained and authorized before proceeding. An estimate is not a final invoice unless B.C HVAC expressly identifies it as one.
An issued customer invoice records the service lines, adjustments, applicable taxes and payment status entered by B.C HVAC for the identified booking. A status shown in My B.C HVAC is an operational record; it does not independently prove a bank transfer, card authorization or third-party settlement. B.C HVAC will identify any approved external payment method separately.
Coverage and availability
Service availability depends on postal code, equipment, required trade scope, professional capacity and scheduling. Regional references do not represent an office or guaranteed response time in every community.
Customer and professional information
Customer information is disclosed progressively according to the service workflow. A professional does not receive the customer's identity, full address, contact details or private history from a general job offer. Information reasonably required for the work is released only after legitimate assignment or secure acceptance and remains subject to the permitted job purpose. See the Privacy Policy for details.
Service records and HVAC Passport
Customer-visible documentation reflects information recorded for the identified visit and released through B.C HVAC's workflow. It is not a certification of future condition, a substitute for manufacturer instructions or a guarantee that inaccessible components were inspected. Customers should keep any legally required or manufacturer-specific records separately.
Rebates and promotions
Utility or government programs are controlled by the issuing organization and may change or end without notice. Rebate-checker results are only an initial screen; eligibility, amounts, deadlines, equipment, contractor requirements, funding and approval are determined by the applicable administrator. B.C HVAC promotions are subject to their stated qualifications and are not government tax exemptions.
Professional applications
Submitting a professional-network application does not create employment, a subcontract, credential verification, approval, guaranteed work volume or access to customer information. B.C HVAC may decide whether to continue onboarding and must separately verify any required current records.
Safety
This website does not provide remote diagnosis or emergency response. For a suspected gas leak, leave the area and call the FortisBC emergency line at 1-800-663-9911 or 911 from a safe location. For an immediate electrical or life-safety emergency, contact the appropriate emergency authority.
Acceptable use
Do not submit false or automated requests, impersonate another person or B.C HVAC, probe protected routes, interfere with platform security, scrape private information or protected content, remove ownership notices, mirror the service, or attempt to gain a role you have not been authorized to use. B.C HVAC may restrict abusive, fraudulent or unauthorized activity and preserve relevant records where reasonably required.
External services
Authentication, accreditation, review, social-media, map, utility and safety-guidance links may lead to third-party services governed by their own terms and privacy practices. A link is provided for convenience or verification and does not imply control of that service.
Availability and responsibility
B.C HVAC works to keep the platform accurate and available but cannot promise uninterrupted access or that every third-party source is current at every moment. To the extent permitted by applicable law, responsibility for a claim will be assessed according to the confirmed service scope, the parties involved and the law of British Columbia and Canada. Nothing in these terms excludes rights that cannot legally be waived.
Changes and questions
These terms may be updated when the service or legal requirements change. The date above identifies the current version. Questions can be sent to outreach@bchvacservices.ca or raised by phone at 604-466-4499.