Your membership, at a glance
More benefits. More connection. No membership bill. An old-fashioned handshake, reimagined for today. Priority One is our complimentary way of recognizing your loyalty—not locking you into it. We earn your next call through the service we provide.
This agreement is between B.C Heating, Ventilation & Air Conditioning Services Ltd., operating as B.C HVAC (‘we,’ ‘us’), and the customer accepting it (‘you’). Priority One™ combines our customer app and complimentary membership. You remain free to choose any provider, with no obligation to purchase future services.
$0 membership fee. No monthly or annual fee. No automatic renewal charge. No maintenance contract. No minimum purchase. Leave anytime.
Benefits that keep you connected
Priority booking recognition. Additional scheduling consideration where reasonably available.
15% referral loyalty reward. Refer a genuinely new customer and earn 15% off one eligible future service after their qualifying first service is completed and paid. The referral rules below apply.
Priority One Passport. Keep recorded equipment details, service history and relevant ownership information connected for easier follow-up and rebooking.
Text and email updates. Booking updates, helpful reminders and optional customer opportunities, with communication choices that remain yours.
24/7 support requests. Send a request online or by email anytime; staff respond during published support hours. This is not 24/7 emergency service.
Check My Unit & Before You Replace It™. Free self-reported guidance and help understanding outside repair or replacement recommendations.
More everyday value. Complimentary eligible installation/replacement estimates, repair coordination, transparent pricing, applicable additional-unit pricing, seasonal opportunities and qualifying senior benefits.
Many benefits are also available to other B.C HVAC customers. Membership adds recognition and connection; it does not imply that non-members receive a lower standard of care.
Your 15% referral loyalty reward
Refer a new customer. Receive 15% off one eligible future B.C HVAC service. The reward recognizes a genuine introduction—not an account signup or an unpaid booking.
Qualifying introduction. You must be an active member when the referral is recorded. B.C HVAC must be able to identify you as the referring member before or at the new customer’s booking. A name or referral code must be recorded against the related booking.
Genuinely new customer. The referred person or business must not already be an existing B.C HVAC customer under another account, email, phone number, address, household, company or booking record. B.C HVAC verifies customer history before approving the reward. A shared building address alone does not establish a shared household.
When the reward becomes available. The referred customer must complete and pay for their first eligible B.C HVAC service. A referral, quote, booking, deposit or unfinished service alone does not activate the reward. B.C HVAC records the qualifying booking, completion, payment and reward status.
What does not qualify. Self-referrals, same-household referrals, duplicates, fraudulent or otherwise ineligible referrals, and cancelled, refunded or unpaid bookings do not earn a reward. An unredeemed reward may be corrected if its qualifying service is subsequently refunded or an error or fraud is established.
How to redeem. Ask to use an available reward before authorizing the eligible future service. B.C HVAC confirms the eligible scope and discount before you commit. Each qualifying referral allows one redemption on one future service; the redemption and related booking are recorded so it cannot be used twice.
How the 15% is applied. The discount applies to the eligible B.C HVAC service amount, excluding taxes and third-party charges. Applicable taxes are calculated and shown according to the law; the reward is not a tax exemption. Existing service pricing remains the starting point.
Reward limits. Rewards are personal, non-transferable and have no cash value. They cannot be applied retroactively or stacked with another percentage discount, including another referral reward, unless B.C HVAC expressly approves the combination. This agreement sets no reward expiry date; any future condition must be disclosed before it applies.
Questions and privacy. Contact B.C HVAC if attribution or eligibility appears incorrect. We can confirm the referral’s qualification and reward status without disclosing another customer’s private invoice, payment details or service history.
Paid work remains a separate decision
Membership does not include free maintenance visits, repairs, parts, installation, insurance or an extended warranty. Every paid service requires separate customer approval of its scope and price. Additional work outside the booked scope requires further approval; membership is not authorization to charge you.
Support access and service availability
Submit support requests online or by email anytime, subject to technical availability. Human responses follow published support hours. ‘24/7’ does not mean continuous staffing, live chat, immediate replies, emergency dispatch or same-day attendance. In an emergency, contact appropriate emergency services; do not wait for an online response.
Priority recognition is applied where reasonably available. Service depends on location, equipment, qualifications and professional capacity. B.C HVAC coordinates appropriately qualified independent businesses and professionals. Membership is not a trade credential, an outcome guarantee or a promise of first-in-line service.
Text and email choices
We use your contact details for necessary service, booking, membership and account-security communications. Optional maintenance reminders, educational messages, offers and member opportunities follow your recorded preferences and applicable consent requirements.
Promotional email and text consent are separate, optional choices. Joining, booking or signing does not automatically opt you in. Withdraw promotional consent through a message’s unsubscribe option or by contacting us, without ending membership. Message frequency varies; normal carrier charges may apply. Keep your contact details accurate.
Guidance, pricing and offers
Check My Unit is self-reported guidance, not a diagnosis, inspection, safety clearance or warranty assessment. Before You Replace It™ is informational support—not engineering or inspection certification, legal advice, a guarantee or a finding that another contractor is wrong. Passport records and reminders do not replace required maintenance or professional assessment.
Offers, additional-unit prices and complimentary estimates follow eligibility and scope confirmed at booking. A qualifying senior ‘tax-free’ benefit means B.C HVAC covers or discounts an amount equivalent to applicable sales tax—not a government exemption. External rebates require current eligibility verification and are never guaranteed by membership.
Privacy and connected records
We use reasonably necessary identity, contact, property, equipment, booking, referral, signature and consent information to administer membership, coordinate requests, maintain records and prevent misuse. Membership remains linked to your existing customer record.
Access is limited to authorized people who need it. Assigned professionals receive necessary job information and, where relevant, a Priority Customer indicator—not your signed agreement or membership directory. Obtain permission before sharing referral contact details; a referral is not marketing consent.
Leaving, changes and your rights
Leave anytime by contacting B.C HVAC, without a membership cancellation fee or penalty. Separately approved work and amounts legitimately owed remain unaffected. Previously verified rewards retain the terms under which they were earned; new referrals after deactivation do not earn rewards.
B.C HVAC may reasonably change or end benefits, or suspend or terminate membership for misuse, fraud, security concerns or other reasonable grounds. We will give appropriate notice, explain material changes and correct errors. No membership charge or automatic paid renewal can be introduced under this agreement. Material new terms requiring consent need a new acceptance; signed versions are preserved.
British Columbia law and applicable Canadian federal law govern. Nothing here limits rights or remedies that cannot lawfully be excluded or replaces separately approved service terms. Contact us with questions about membership, eligibility or records.
Your acceptance and electronic record
Review this agreement before signing. Your signature accepts this version and, if electronic, consents to its electronic record. You may request a copy or an alternative signing method. Membership activates only after acceptance is recorded and confirmed—not after a failed submission.
I have reviewed and agree to the PRIORITY ONE™ Membership Agreement by B.C HVAC. Membership costs $0 and does not authorize paid services.
Electronic enrollment records your full legal name, account email, home/primary phone, optional cell phone and service address, acceptance date/time in UTC, account/customer ID, signature, checkbox state and agreement version. Your signed copy remains securely retrievable from your membership account.
Optional promotional communications: Email me B.C HVAC offers, seasonal opportunities and helpful updates. Text me B.C HVAC offers, seasonal opportunities and helpful updates. These are separate, initially unchecked choices in enrollment. Leave either box unchecked to decline that channel. Consent is optional, separate from membership and withdrawable at any time through a message’s unsubscribe option or by contacting B.C HVAC.
Contact B.C HVAC
B.C Heating, Ventilation & Air Conditioning Services Ltd. · 23108 Lougheed Hwy, Maple Ridge, BC V2X 6N1 · 604-466-4499 · outreach@bchvacservices.ca · Privacy policy and requests: https://bchvacservices.ca/privacy