Your membership, at a glance
More benefits. More connection. No membership bill. An old-fashioned handshake, reimagined for today. Priority One is our complimentary way of recognizing your loyalty—not locking you into it. We earn your next call through the service we provide.
This agreement is between B.C Heating, Ventilation & Air Conditioning Services Ltd., operating as B.C HVAC (‘we,’ ‘us’), and the customer accepting it (‘you’). Priority One™ combines our customer app and complimentary membership. You remain free to choose any provider, with no obligation to purchase future services.
$0 membership fee. No monthly or annual fee. No automatic renewal charge. No maintenance contract. No minimum purchase. Leave anytime.
Benefits that keep you connected
10% off every service charge. Save 10% on every service charge, every time you book as a Priority One member.
24/7 emergency service. Emergency HVAC service, day or night. Call 604-466-4499 whenever you need us.
Repair discounts & more unit options. Save on repairs and service more of your home’s equipment. Choose furnaces, air conditioners, heat pumps, boilers, fireplaces, water heaters and ventilation. Enjoy additional-unit pricing and senior tax-free savings.
15% referral savings — your choice. Refer a new customer and receive 15% off your service or give 15% off their service. You choose who receives the discount.
Your Priority One Passport. Exclusively for Priority One members: your private equipment and service history, included at $0. Use your Passport whenever you like; your membership benefits never depend on it.
Free in-home estimates. Book a free in-home installation, replacement or repair estimate.
Check My Unit + Before You Replace It™. Take your free Check My Unit check or get help understanding a repair or replacement recommendation.
Email rebate updates & service reminders. Stay informed about rebates and receive reminders when your equipment is due for service.
Priority booking. Enjoy priority scheduling and a direct connection to B.C HVAC through your free membership.
Your 15% referral loyalty reward
Refer a new customer and receive 15% off your service or give 15% off their service. You choose who receives the discount.
Record the referral. Give B.C HVAC the referring customer’s name or referral code when the new customer books. Tell us whether the 15% discount is for your service or the new customer’s service.
New customers. The referral must introduce someone who has not already been a B.C HVAC customer. We check existing customer records to prevent duplicate referrals and self-referrals.
Your service. Choose the discount for yourself and use it on your next service after the referred customer completes and pays for their first service.
Their service. Choose the discount for the new customer and have it applied to their service at booking. The same referral is not then used for a second discount for you.
One referral, one discount. B.C HVAC records the chosen customer, service and redemption so the discount is applied once. Discounts have no cash value and cannot be applied retroactively or combined with another percentage discount without B.C HVAC approval. No reward expiry date is set by this agreement.
The service price. The 15% discount is applied to the B.C HVAC service amount before tax. Taxes and third-party charges remain separate. Your booking and invoice show the discount and the amount payable.
Accurate records. Duplicate or fraudulent referrals and cancelled or refunded services do not create an additional reward. B.C HVAC corrects recording errors and explains the correction.
Privacy. We can explain your referral and discount status without sharing another customer’s private invoice, payment details or service history.
Paid work remains a separate decision
Membership does not include free maintenance visits, repairs, parts, installation, insurance or an extended warranty. Every paid service requires separate customer approval of its scope and price. Additional work outside the booked scope requires further approval; membership is not authorization to charge you.
Support access and service availability
B.C HVAC provides 24/7 emergency HVAC service. Call 604-466-4499 for emergency service, day or night. Routine office support follows the published office hours, and online booking is open 24/7.
Priority One includes priority scheduling. B.C HVAC coordinates independent HVAC businesses and professionals for the work and confirms your appointment details directly with you.
For a gas leak, carbon-monoxide alarm, fire or immediate danger, leave the affected area and contact emergency services or the utility from a safe location. Do not wait for an online booking response.
Text and email choices
We use your contact details for necessary service, booking, membership and account-security communications. Email rebate updates, service reminders, educational messages and offers follow your recorded communication preferences and consent.
Promotional email and text consent are separate, optional choices. Joining, booking or signing does not automatically opt you in. Withdraw promotional consent through a message’s unsubscribe option or by contacting us, without ending membership. Message frequency varies; normal carrier charges may apply. Keep your contact details accurate.
Guidance, pricing and offers
Check My Unit is self-reported guidance, not a diagnosis, inspection, safety clearance or warranty assessment. Before You Replace It™ is informational support—not engineering or inspection certification, legal advice, a guarantee or a finding that another contractor is wrong. Passport records and reminders do not replace required maintenance or professional assessment.
B.C HVAC provides repair discounts, additional-unit pricing and free in-home estimates. Your booking records the service and price. The senior ‘tax-free’ benefit is a company discount equal to the applicable sales tax. External rebates are administered by the program provider, which sets its rules and approves applications; email rebate updates keep you informed about those programs.
Privacy and connected records
We use reasonably necessary identity, contact, property, equipment, booking, referral, signature and consent information to administer membership, coordinate requests, maintain records and prevent misuse. Membership remains linked to your existing customer record.
Access is limited to authorized people who need it. Assigned professionals receive necessary job information and, where relevant, a Priority Customer indicator—not your signed agreement or membership directory. Obtain permission before sharing referral contact details; a referral is not marketing consent.
Leaving, changes and your rights
Leave anytime by contacting B.C HVAC, without a membership cancellation fee or penalty. Separately approved work and amounts legitimately owed remain unaffected. Previously verified rewards retain the terms under which they were earned; new referrals after deactivation do not earn rewards.
B.C HVAC may reasonably change or end benefits, or suspend or terminate membership for misuse, fraud, security concerns or other reasonable grounds. We will give appropriate notice, explain material changes and correct errors. No membership charge or automatic paid renewal can be introduced under this agreement. Material new terms requiring consent need a new acceptance; signed versions are preserved.
British Columbia law and applicable Canadian federal law govern. Nothing here limits rights or remedies that cannot lawfully be excluded or replaces separately approved service terms. Contact us with questions about membership, eligibility or records.
Your acceptance and electronic record
Review this agreement before signing. Your signature accepts this version and, if electronic, consents to its electronic record. You may request a copy or an alternative signing method. Membership activates only after acceptance is recorded and confirmed—not after a failed submission.
I have reviewed and agree to the PRIORITY ONE™ Membership Agreement by B.C HVAC. Membership costs $0 and does not authorize paid services.
Electronic enrollment records your full legal name, account email, home/primary phone, optional cell phone and service address, acceptance date/time in UTC, account/customer ID, signature, checkbox state and agreement version. Your signed copy remains securely retrievable from your membership account.
Optional promotional communications: Email me rebate updates, service reminders and B.C HVAC offers. Text me B.C HVAC offers, seasonal opportunities and helpful updates. These are separate, initially unchecked choices in enrollment. Leave either box unchecked to decline that channel. Consent is optional, separate from membership and withdrawable at any time through a message’s unsubscribe option or by contacting B.C HVAC.
Contact B.C HVAC
B.C Heating, Ventilation & Air Conditioning Services Ltd. · 604-466-4499 · outreach@bchvacservices.ca · Privacy policy and requests: https://bchvacservices.ca/privacy